Below are some of the most common queries about Kate: Inside the Rainbow by John Carder Bush. We hope you find everything you need to know about ordering the book here – but if you need more detail please read our terms and conditions.
Where can I buy the book?
The special edition of Kate: Inside the Rainbow is only available to order from this website. To order, complete the form on the order page. The book will be available to order for a limited period only and we highly recommend placing your order as soon as possible to avoid disappointment.
A standard edition, consisting of the book alone, will be published on 22 October 2015. It will be available from high street and internet retailers.
When will I receive my copy of the book?
Books ordered by 22 October will be dispatched by 3oth November 2015. Delivery times will vary depending on your location. You will receive an email when your order is dispatched. UK and Europe orders will be delivered via DPD and orders from outside Europe will be delivered by UPS.
How will the book be delivered?
The book will be delivered by DPD in the UK and Europe, UPS in the rest of the world.
DPD – packages will be delivered by DPD’s Predict service. You will receive a text message with a delivery date and estimated time once the package is with DPD. DPD’s industry-leading Predict service provides parcel recipients with a one-hour delivery window, notified by SMS and email, so they don’t have to wait in all day.
UPS – delivery will be made in accordance with UPS’s arrangements local to your country.
Who am I buying the book from?
Kate: Inside the Rainbow by John Carder Bush is published by Sphere, an imprint of Little, Brown Book Group. Little, Brown is a publisher within Hachette UK. Orders are fulfilled by LBS, an Hachette UK company, and will be delivered by DPD or UPS.
What if I don’t receive a confirmation email?
If you believe your order has been placed but you have not received a confirmation email, please email LBS at firstname.lastname@example.org with your name and delivery address to find out if an order has been received.
What if my book doesn’t arrive?
For any queries about orders please email email@example.com
My order was damaged or defective on arrival, what should I do?
Please contact LBS at firstname.lastname@example.org to organise a replacement or refund. Please keep all packaging as this will be required. Please notify LBS via email email@example.com within 7 days of receipt and confirm the nature of the damage.
When will payment be taken?
You will be charged the cost of the book(s) in a single payment, as soon as you place your order.
What if I want to cancel my order?
Please see under ‘Cancellations by you’ in the full Terms and Conditions
For further information on additional fees, import tax, and terms and conditions of sale please visit our Terms and Conditions